Use Microsoft Teams as your voice platform and unlock deeper insight with C360 analytics

What is Microsoft Teams?

Microsoft Teams is widely used as a unified communications platform, bringing calls, meetings, and collaboration into one environment. For organisations already using Teams, it provides a familiar and scalable foundation for call analysis.

C360 and Teams integration

The C360 integration with Microsoft Teams enables Teams to be used as the voice platform while our proprietary AI model analyses call activity. Conversion and call data are fed directly into the C360 analytics model, so everyday conversations are turned into measurable insights.

Rather than relying on basic call logs, this integration allows voice data from Teams to be analysed in depth, supporting a clearer understanding of call outcomes and performance.

How does the integration work?

Inbound and outbound calls made through Microsoft Teams are captured and processed by C360. Our AI model analyses call data to identify conversions and key outcomes, which are then fed into the analytics model for reporting and insight.

This allows organisations to keep Teams as their central voice system and gain advanced analytics without changing how teams work day to day.

What insight does integrating C360 with Microsoft Teams give you?

Using C360 with Microsoft Teams, you can see:

Call volumes and patterns across teams or locations
Which calls are converting and which are not
Performance trends based on call outcomes
Clear, data-driven insight from voice activity
A stronger link between conversations and measurable results

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