Call360

Analyse every customer call for enhanced customer experience analysis

Analyse 100% of your call in a flash!

Analyse 10,000 of your calls in 0.2 seconds through the power of AI.

From intelligent automation that accelerates reporting and analytics, our software solutions are designed to make your call centre succeed and perform better.

Saving time

Analyse every call without having to listen to it, saving your team valuable time each week.

Reduce costs

Find out why people are calling your call centre in an instant and so you can reduce call volumes and costs.

Increase profits

Know in an instant where you are dropping calls, loosing customers and even generating calls that go no-where by having the data to improve your customers journey

Customer Tracking
Performance
How it works

Automatically measure the impact of customer behaviour from every inbound call

Call360 enables organisations large and small to track the customer experience from click to offline phone call, categorising the intent, sentiment and outcome automatically so you can understand at scale how your customers behave.

Remove the inaccuracy of assumptions and manual data collection with automated call tracking analytics to uncover the root cause of customer experience issues and reveal the actual friction points in their experiences.

Call360 allows you to track your customer journeys from click source, call, orders and transaction for enhanced customer experience analysis. You’ll be able to identify the behaviours that are indicative of problems that negatively impact the customer journey.

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Key performance indicators you can measure

Net Sentiment Score
Customer Churn Rate
Customer Cancelation Rate
Customer Complaint Rate
Customer Revenue Lost
Customer Effort Score
First Contact Resolution
Average Resolution Time

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How our Call360 tracking solution works

Call360 call tracking ensures every visitor to your website is shown a unique telephone number to call.
Any call goes directly through to your business, and the call is automatically recorded for our powerful AI to anonymously categorise the intent, outcome and sentiment of each call based on the conversation.
You can track a range of customer experience metrics for a real-time understanding of your customers’ behaviour and satisfaction.
Call360 will bring your click data, site visitor data, call data and CRM data into one unified reporting suite, enabling faster customer experience analysis and discoveries without the need for manual intervention.